Privacy Policy
Last Updated: June 2026
1. Introduction
At Pulse Family Health Centre, we prioritize the confidentiality and safety of our patients' personal and medical data. This Privacy Policy outlines how we collect, store, safeguard, and utilize information provided via our website and WhatsApp channels.
2. Information We Collect
We collect the minimum necessary data to fulfill healthcare requests:
- Personal Details: Name and phone number for contact forms, queries, and appointment booking.
- Medical Prescriptions: Images or documents containing prescriptions uploaded for pharmacy fulfillment.
- Device Details: Anonymized cookies and standard analytics data to improve site load speeds.
3. How We Use Your Information
Your information is used solely for standard clinical operations:
- Verifying and preparing pharmacy orders.
- Scheduling clinic consultations with specialists.
- Delivering laboratory reports securely to your phone.
- Addressing general medical inquiries and feedback.
4. Data Security & Medical Adherence
HIPAA & MEDICAL STANDARDS
We employ strict administrative and physical security measures at our Mundappalam clinic to secure patient medical records. Digital prescription copies are handled exclusively by registered pharmacists and are purged from database logs regularly when transactions complete.
5. Third-Party Integrations (WhatsApp)
To offer fast booking, all contact form submissions and CTA buttons redirect directly to WhatsApp. Note that WhatsApp uses end-to-end encryption for message content, but operates under its own privacy policies. We are not responsible for any data handling terms on Meta platforms.
6. Patient Rights
Under local health care and digital act regulations, patients have the right to request deletion of their data, update incorrect billing details, or restrict processing of prescription history files. Contact our clinic helpdesk for requests.